These Terms of Service ("Terms") constitute a legal agreement between you ("you" or "End User") and CCO Enterprises, LLC ("we," "us," or "our"), governing your use of the CCO Prep application ("the App"). By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App.
Our Privacy Policy, available at mastertheexams.com/privacy.html, is incorporated into these Terms by reference. By agreeing to these Terms, you also acknowledge and agree to our collection, use, and disclosure of your information as described in the Privacy Policy.
Platform-Specific Terms: If you downloaded the App from the Apple App Store, the Apple-Specific Terms in Section 24 also apply. If you downloaded from the Google Play Store, the Google Play-Specific Terms in Section 25 also apply.
Section 1
Eligibility
You must be at least eighteen (18) years old to use the App. By using the App, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are under 18, you may not download, install, or use the App.
Section 2
License
The App is licensed, not sold, to you. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App on mobile devices that you own or control, subject to the exceptions below. This license does not allow you to distribute or make the App available over a network where it could be used by multiple devices at the same time, except as permitted through Platform-authorized family sharing or volume purchasing programs. You may not rent, lease, lend, sell, sublicense, or redistribute the App. You must remove the App from a device before selling or transferring that device.
You may access the App through family sharing or volume purchasing programs offered by the applicable Platform, in which case your use of the App on devices belonging to members of your family sharing group or volume purchasing program is permitted to the extent authorized by that Platform's terms.
Section 3
Description of Service
CCO Prep is a mobile application that provides practice questions, timed practice sessions, and mock exams to help users prepare for crane operator certification exams. The App offers both free and paid content.
Section 4
No Affiliation with NCCCO
This App is for educational and preparatory purposes only and is not affiliated with, endorsed by, or associated with the National Commission for the Certification of Crane Operators (NCCCO). NCCCO is the official administrator of crane operator certification exams. For official certification information, visit nccco.org.
Section 5
No Guarantee of Results
Use of the App does not guarantee that you will pass any certification exam. Exam results depend on many factors beyond the scope of this App. The App is a study aid and should be used alongside other preparation materials and methods.
Section 6
Subscriptions & Payments
Some content in the App requires a paid subscription. Subscriptions are billed through the Apple App Store or Google Play Store (each, a "Platform") and are subject to that Platform's payment terms.
(a) Subscription pricing and duration are displayed in the App before purchase.
(b) Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
(c) You can manage or cancel your subscription through your Platform account settings.
(d) Refunds are handled by the applicable Platform in accordance with their refund policies. If the App is discontinued by us (meaning we permanently cease making the App available to all users, as distinguished from termination of an individual user's access under Section 20), active subscribers will receive access through the end of their current paid billing period.
(e) Subscription Price Changes. We may change subscription pricing from time to time. If we increase the price of a subscription you currently hold, we will provide you with at least thirty (30) days' advance notice through a prominent in-app notice, a push notification (if you have enabled push notifications), or both. The new price will take effect at the start of your next billing period following the expiration of the notice period. Your continued subscription after the price change takes effect constitutes your acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before the new price takes effect, and you will retain access to paid content through the end of your current billing period at the previously agreed-upon price. If you are a consumer located in the European Economic Area, the United Kingdom, or another jurisdiction that requires affirmative consent for price increases on ongoing subscriptions, the new price will not apply to your subscription unless you affirmatively consent to the increase in the manner required by applicable law or by the applicable Platform.
(f) Free Trials. We may offer free trial periods for paid subscriptions at our discretion. Free trial eligibility, duration, and terms will be disclosed in the App or on the applicable Platform before you enroll. Unless you cancel before the free trial ends, your free trial will automatically convert to a paid subscription at the price displayed at the time of enrollment, and your payment method on file with the applicable Platform will be charged. You may cancel a free trial at any time through your Platform account settings. We reserve the right to limit free trial eligibility to one trial per user, per device, or per payment method, and to modify or discontinue free trial offers at any time without prior notice.
Section 7
Content Ownership
All questions, answers, explanations, images, and other content in the App are the property of CCO Enterprises, LLC or its licensors. You may not reproduce, distribute, modify, or create derivative works from any App content without prior written permission.
Section 8
Data Collection & Privacy
We collect limited data to operate and improve the App:
(a) Survey responses: If you complete the optional in-app survey, your responses — which may include information such as union affiliation, training level, and certification status, and may be expanded in future versions of the App — are stored locally on your device and may be shared with our subscription management provider (RevenueCat) as pseudonymous attributes, and may also be shared with analytics service providers (such as Google Analytics) to improve the App and personalize your experience. For full details on what the survey collects and how your responses are used, see our
Privacy Policy.
(b) Practice Data: Your quiz scores, exam history, and performance statistics (collectively, "Practice Data") may be collected and stored on our servers. By using the App, you grant us the right to utilize this Practice Data to provide, maintain, and improve our services, including the development of personalized learning features and diagnostic analysis. We may share aggregated, non-identifying performance data (such as group quiz scores, exam readiness trends, and commonly missed question categories) with subscription service providers, analytics service providers (such as Google Analytics), and with third parties such as labor unions and employers for workforce training and certification readiness purposes. This aggregated data cannot be used to identify any individual user. We do not sell your personal information.
(c) Subscription data: Your subscription status is managed by RevenueCat and the applicable Platform. We do not directly collect or store payment information.
(d) Optional contact information: If you voluntarily provide an email address or other contact information to us (for example, when contacting support, submitting a dispute notice, or opting out of arbitration), we will use that information only for the purpose for which it was provided. See our Privacy Policy for details.
(e) Data Retention. We retain each category of data only for as long as is reasonably necessary to fulfill the purpose for which it was collected, or as required by applicable law:
(i) Survey responses shared with RevenueCat as pseudonymous attributes are retained for as long as your subscription identifier remains active in RevenueCat's system, or until you request deletion.
(ii) Subscription data managed by RevenueCat and the applicable Platform is retained in accordance with their respective data retention policies.
(iii) Practice Data (quiz scores, exam history, and performance statistics) is retained for as long as you use the App and until you request deletion.
(iv) Optional contact information you provide (for example, when contacting support or submitting a dispute notice) is retained only for as long as necessary to address the inquiry or resolve the matter for which it was provided, and in any event no longer than thirty-six (36) months after the last interaction, unless a longer retention period is required by law or an active legal matter.
(f) Data Deletion Requests. Regardless of your location, you may request deletion of any personal data we hold about you by contacting us at
owners@mastertheexams.com. Upon receiving a verified deletion request, we will delete or anonymize server-stored data within thirty (30) days, except to the extent we are required or permitted by applicable law to retain it. Data stored locally on your device, such as cached content, can be removed by deleting the App.
For full details on how we collect, use, store, and protect your information, please see our Privacy Policy.
If you are located in the European Economic Area ("EEA"), the United Kingdom, or another jurisdiction that grants additional data-protection rights, please see Section 23 (International Users and Data Rights) for information about your rights.
Section 9
Account and Device Data
The App does not require you to create an account. A pseudonymous device or subscription identifier is generated by our subscription provider (RevenueCat) to manage your subscription entitlements.
Section 10
Acceptable Use
You agree not to:
(a) Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent that such restriction is expressly prohibited by applicable law.
(b) Attempt to extract, scrape, or systematically copy App content.
(c) Use the App for any unlawful purpose.
(d) Interfere with or disrupt the App's operation.
These obligations apply during and after your use of the App, and survive termination of these Terms as set forth in Section 20(d).
Section 11
Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT IS ACCURATE OR COMPLETE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US SHALL CREATE A WARRANTY.
Nothing in these Terms excludes or limits warranties that cannot be lawfully excluded or limited under applicable law, including warranties implied by the laws of the European Economic Area, the United Kingdom, Australia, or any other jurisdiction that prohibits such exclusions.
In the event of any failure of the App to conform to any applicable warranty, you may notify the Platform from which you obtained the App, and that Platform may refund the purchase price for the App to you in accordance with its policies (if applicable). To the maximum extent permitted by applicable law, the Platform will have no other warranty obligation whatsoever with respect to the App.
Section 12
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CCO ENTERPRISES, LLC SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability for all claims arising from or related to these Terms shall not exceed the amounts you actually paid for the App in the twelve (12) months preceding the claim, or fifty U.S. dollars ($50.00), whichever is greater.
Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully limited or excluded.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Section 13
Indemnification
You agree to defend, indemnify, and hold harmless CCO Enterprises, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the App in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) your violation of any third-party right, including any intellectual property or privacy right. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
Nothing in this Section limits or excludes any rights you may have as a consumer under applicable law that cannot be lawfully limited or excluded, including consumer-protection rights under the laws of the European Economic Area, the United Kingdom, Australia, or any other jurisdiction that prohibits or restricts consumer indemnification obligations.
Section 14
Product Claims
CCO Enterprises, LLC, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
Section 15
Intellectual Property
CCO Enterprises, LLC, not Apple or Google, is solely responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim relating to the App or your possession and use of the App.
Section 16
Export Compliance
You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "State Sponsor of Terrorism"; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties, including the Treasury Department's Specially Designated Nationals List or the Commerce Department's Denied Persons List or Entity List. You agree to comply with all applicable export laws and regulations when using the App.
Section 17
Third-Party Terms
You must comply with applicable third-party terms of agreement when using the App, including your wireless data service agreement and any terms imposed by RevenueCat (our subscription management provider) or the Platform from which you obtained the App.
Section 18
Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
(a) Informal Resolution First. Before initiating any formal dispute proceeding, you and we each agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the App ("Dispute") informally. The party raising the Dispute must send a written notice describing the nature of the Dispute and the requested relief to the other party. For notices to us, send to:
owners@mastertheexams.com. The parties shall attempt in good faith to resolve the Dispute for at least thirty (30) days from the date the notice is received.
(b) Binding Arbitration. If the Dispute is not resolved within the thirty (30) day informal resolution period, either party may initiate binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in the English language, and shall take place in Fairfax County, Virginia, or, at your election, by telephone, video conference, or based on written submissions. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
(c) Small Claims Court Exception. Notwithstanding the foregoing, either party may bring an individual action in small claims court in Fairfax County, Virginia (or the small claims court nearest to your residence) if the claim falls within that court's jurisdictional limits.
(d) Class Action and Jury Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY. YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION OF ANY KIND. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.
(e) Arbitration Opt-Out. You may opt out of the arbitration and class action waiver provisions in this Section 18 by sending written notice to
owners@mastertheexams.com within thirty (30) days of first accepting these Terms. Your notice must include a clear statement that you wish to opt out and sufficient information to allow us to associate the opt-out with your use of the App (such as your name, a RevenueCat identifier, or an Apple/Google order ID). If you opt out, neither party is precluded from seeking remedies in court.
(f) Arbitration Fees. If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose, the allocation of fees will be governed by the AAA Rules. In all other cases, we will pay all filing, administration, and arbitrator fees that exceed the cost of filing a small claims action in your jurisdiction.
(g) Survival. This Section 18 shall survive termination of these Terms and your use of the App, as further set forth in Section 20(d).
Section 19
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by displaying a prominent notice within the App that you must acknowledge before continuing to use the App. We may additionally notify you by sending a push notification to your device (if you have enabled push notifications) or by updating the "Last updated" date above and posting the revised Terms on our website.
Material changes will become effective thirty (30) days after we first display the in-app notice ("Notice Period"), unless the changes are required by law, in which case they will take effect immediately. During the Notice Period, you may reject the changes by discontinuing your use of the App before the changes take effect. If you are an active subscriber and reject a material change during the Notice Period, you will retain access to the App under the prior Terms through the end of your current paid billing period, after which these Terms will terminate.
Your continued use of the App after the effective date of the revised Terms constitutes your acceptance of the changes.
Section 20
Termination
(a) Termination by You. You may terminate these Terms at any time by deleting the App from all of your devices and, if applicable, canceling your subscription through your Platform account settings.
(b) Termination or Suspension by Us. We may suspend or terminate your access to the App at our sole discretion if we reasonably believe that you have:
(i) violated the Acceptable Use provisions in Section 10, including reverse engineering, scraping, or interfering with the App's operation;
(ii) engaged in fraud, misrepresentation, or abuse of the subscription or free trial system;
(iii) infringed or misappropriated our intellectual property or the intellectual property of any third party;
(iv) violated any applicable law or regulation in connection with your use of the App; or
(v) engaged in conduct that materially harms or threatens the security, integrity, or availability of the App or the safety of other users.
For violations under subsections (i) or (iv) that are capable of being cured, we will make reasonable efforts to provide you with written notice and give you fifteen (15) days to cure before suspending or terminating your access. If you believe your access was terminated or suspended in error, you may contact us at owners@mastertheexams.com to request a review.
(c) Effect of Termination. Upon termination, you must cease all use of the App and delete it from your devices. If your access is terminated by us for any violation of these Terms, your access is revoked immediately and you are not entitled to a refund for any remaining subscription period, subject to the refund policies of the applicable Platform. If you terminate these Terms voluntarily under Section 20(a), you will retain access to paid content through the end of your current billing period.
(d) Survival. Sections 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 21, 23, and 26 survive termination of these Terms.
Section 21
Governing Law and Jurisdiction
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Subject to Section 18 (Dispute Resolution), any legal action or proceeding arising out of or relating to these Terms that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and you consent to the personal jurisdiction of such courts.
If you are a consumer in the European Economic Area or the United Kingdom, nothing in this section deprives you of the protection of the mandatory consumer-protection provisions of the laws of your country of residence, or of your right to bring a claim before the courts of that country.
Section 22
Maintenance and Support
CCO Enterprises, LLC is solely responsible for providing maintenance and support for the App, to the extent required by applicable law. Neither Apple nor Google has any obligation to furnish any maintenance or support services with respect to the App. Support inquiries should be directed to owners@mastertheexams.com.
Section 23
International Users and Data Rights
The App is operated from the United States. If you access the App from outside the United States, you do so at your own initiative and are responsible for compliance with local laws.
(a) Cross-Border Data Transfers. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States where our servers and service providers (including RevenueCat) are located. By using the App, you consent to such transfers. Where required by applicable law, such transfers are made pursuant to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or the EU-U.S. Data Privacy Framework, as applicable.
(b) European Economic Area and United Kingdom Users. If you are located in the EEA or UK, you may have the following rights under the GDPR or UK GDPR with respect to your personal data: the right to access, rectify, request erasure of, restrict processing of, or receive in portable form your personal data; the right to object to processing; and the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at
owners@mastertheexams.com. If you believe we have not adequately addressed your data-protection concerns, you have the right to lodge a complaint with your local supervisory authority.
(c) California Users. If you are a California resident, you may have additional rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. We do not sell or share your personal information as those terms are defined under the CCPA/CPRA. To exercise your rights, contact us at
owners@mastertheexams.com.
(d) Australian Users. If you are located in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms is intended to limit or exclude any rights you may have under the Australian Consumer Law.
Section 24
Apple-Specific Terms
This section applies only if you obtained the App from the Apple App Store. These Terms are between you and CCO Enterprises, LLC only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
(a) License Scope. Your license to use the App is limited to a non-transferable license to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
(b) Maintenance and Support. Apple has no obligation to furnish any maintenance or support services with respect to the App.
(c) Warranty. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
(d) Product Claims. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App.
(e) Intellectual Property. Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party intellectual property infringement claim relating to the App.
(f) Third-Party Beneficiary. You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Section 25
Google Play-Specific Terms
This section applies only if you obtained the App from the Google Play Store. These Terms are between you and CCO Enterprises, LLC only, and not with Google LLC or its affiliates ("Google"). Google is not responsible for the App or its content.
(a) License Scope. Your license to use the App is subject to the Google Play Terms of Service, including the Usage Rules set forth therein. In the event of a conflict between the Google Play Terms of Service and these Terms regarding your use of the App, the Google Play Terms of Service shall prevail with respect to your use of the Google Play Store.
(b) Maintenance and Support. Google has no obligation to furnish any maintenance or support services with respect to the App.
(c) Warranty. In the event of any failure of the App to conform to any applicable warranty, Google has no warranty obligation with respect to the App. Any warranty claims should be directed to CCO Enterprises, LLC. To the extent that a refund is applicable, it will be handled by Google in accordance with Google Play's refund policies.
(d) Product Claims. Google is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App.
(e) Intellectual Property. Google is not responsible for the investigation, defense, settlement, or discharge of any third-party intellectual property infringement claim relating to the App.
Section 26
General Provisions
(a) Entire Agreement. These Terms, together with the Privacy Policy and any Platform-specific terms that apply to you, constitute the entire agreement between you and CCO Enterprises, LLC regarding the App and supersede all prior or contemporaneous agreements, understandings, or communications on the subject matter.
(b) Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
(c) Waiver. The failure of CCO Enterprises, LLC to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term shall only be effective if in writing and signed by an authorized representative of CCO Enterprises, LLC.
(d) Assignment. You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
(e) Headings. The section headings in these Terms are for convenience only and have no legal effect.
(f) Force Majeure. CCO Enterprises, LLC shall not be liable for any delay or failure to perform any obligation under these Terms (other than payment obligations) to the extent that the delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, epidemics or pandemics, acts of government or regulatory authorities, war or armed conflict, terrorism, riots or civil unrest, labor disputes or shortages, interruptions to power or telecommunications infrastructure, cyberattacks, or failures of third-party services on which the App depends. If a force majeure event continues for more than ninety (90) consecutive days and materially prevents us from providing the App, either party may terminate these Terms upon written notice to the other party. In the event of such termination, active subscribers will receive access through the end of their current paid billing period, or a pro-rata refund for the unused portion of their subscription, at our election.
Section 27
Contact
If you have questions about these Terms, contact us at: